Sortation Trainer

Relevant experience of using clear communication including evidence of delivering training groups and creating corresponding communications and training materials
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Advanced proficiency in English language

Our people are at the heart of our operations and training helps them thrive. As a Trainer at Amazon, you’ll play a central role in onboarding and upskilling our employees. It will be up to you to make sure they have the skills and knowledge to stay safe, be efficient, and enjoy plenty of professional growth at Amazon - potentially becoming one of our future leaders. You’ll work with people at every stage of their career, from new hires to managers.

Amazon Sortation is looking to hire an experienced, innovative, hands-on, and customer-obsessed Operational Trainer to play a critical role in improving safety, productivity and the overall customer experience. The Operational Trainer will be responsible for supporting change within the sites and for ensuring that all Associates have the appropriate skills.

Key job responsibilities
Deliver training and coaching to Amazon’s standard
Review and improve site-training completion rates together with managers and associates
Gather feedback and highlight areas where there are opportunities to streamline or improve the training experience
Work with teams to identify areas where further training and development is needed
Help to audit metrics such as safety, quality, and process across sites
Train and coach associates to become ambassadors who can help deliver coaching and training to local teams

A day in the life
The role of Trainer is about sharing and upholding our process standards. You’ll deliver high-quality training that outlines safety, culture, and site-specific procedures to Amazon employees as well as external partners, along with a warm welcome for new hires. As a Trainer, you’ll make sure everyone sticks to the highest operating standards. You’ll know how to constructively deliver feedback that helps learners grow and develop.

You’ll be based on-site at one of our operational facilities, delivering in-person and online training to the team across a variety of shift patterns. You may also support other sites when required. You’ll work independently but will regularly liaise with key site staff and stakeholders.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Haydock, GBR

Experience in a coaching, mentoring, or teaching role
Relevant experience of managing multiple, competing priorities concurrently
Strong analytical skills
Bachelors Degree