Health Check Coach
5 days ago
**Health Check Coach**
**Worthing, West Sussex - Remote**
**£18,000 per year + Commission + Pro rata Performance Bonus + Various Company benefits**
**Full time & Part time, Permanent**
**Who are we?**
Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives.
Working with one of our major clients, this role is working at home and carrying out webcam-based appointments with specialist customers to gather biometric data and blood samples, onto our and ensure that collected samples are sent successfully. Customer experience/safety is the priority here, we need to champion the healthcare brand and ensure the customer feedback is that the appointment was friendly, efficient, and effective.
The role will be taking up to a maximum of 15 half hour appointments per day, dependent on working hours, 4 at a time with a short break or lunch in between.
**What you would do**:
- Send the virtual meeting invites to the appointments booked for the day - This can be anywhere upto 15 a day depending on working hours
- Connect into the webcam-based link to connect with client; ensuring you are on time, in uniform and not late to the allocated time of appointment
- Mark appointments as attended or not attended
- Confirm the client’s identity and adhere to data protection
- Explain the purpose of the capillary blood collection procedure to gather the relevant information.
- Enter member data into the system accurately and efficiently
- Ensure that the member completes all paperwork to send off their blood samples
- Book rescreen appointment where necessary, and liaise with the support team for any rescreen requests
- Liaise with the team for any other administration requirements
- Upgrade to full screening where suitable
- Appointment quality will be measured by audits. A quality score of 95% or greater must be maintained. A minimum of 1 appointment per week will be audited
- Where required, support dedicated call centre with queries around appointments, such as reschedules/cancellations etc.
- The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
**What’s in it for you**:
- Salary of £18,000 per year
- Pro rata performance bonus
- A structured uncapped commission scheme, that is obtainable every month
- Monthly incentives to boost your earnings, and also to claim work-targeted prizes.
- A range of flexible benefits including pension, free Vitality life insurance with Vitality membership benefits; discounted Gym membership, wearable tech, spa days, and trainers
- 4 free health screenings a year for you, family and friends
**Working Hours (on a rota basis)**:
08:00 - 17:30 Monday to Thursday, or 10:00 - 19:30 Monday to Thursday
08:00 - 12:45 Friday, or 08:00 - 12:45 Saturday
- *Part Time Hours Available - Minimum 16 Hours PW* _
**What you need**:
- Confidence to carry out appointments on screen, and coach the members to draw capillary blood samples, so must be confident to work with the public
- Office 365 experience, and all Microsoft Office tools
- Excellent oral and written communication skills
- Strong organisational and prioritisation skills
- Works well in team environment.
- Must have a professional telephone, webcam and face to face manner
- Must have suitable location at home to work, as well as relevant technological set up (Wifi).
- Personal integrity and pride in work
- Ability to work to tight deadlines
- Willingness to travel to Head Office (West Sussex) for any training needs or requirements
- Whilst experience in the medical profession is not required an interest in health care/fitness is desirable.
- Whilst experience in home working is not required, any evidence of this would be an added benefit.
- Previous call centre experience would also be an added benefit, due to the repetitive nature of the role.
**More about us**:
Bluecrest Health Screening was founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.
We currently screen around 80,000 customers in over 2000 network clinics across the UK and the Republic of Ireland. Bluecrest can screen for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.
**Job Types**: Full time, Part time, Permanent
**Job Types**: Full-time, Part-time, Permanent
**Salary**: Up to £18,000.00 per year
Additional pay:
- Bonus scheme
- Commission pay
**Benefits**:
- Company events
- Company pension
- Life insurance
- Referral programme
- Wellness programmes
- Work from home
Schedule:
- 8 hour shift
Application question(s):
- Are you confident in using webcam in a customer service environment
- Would yo
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