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Administrator

4 months ago

StocktononTees, United Kingdom Future Steps Consultancy Full time

**Job Summary**

This is a new role to provide professional account management services to community-based clients and be the main means of communication between contractors, therapists, and Future Steps.

You will support the Community Accounts Manager to maintain existing contracts by ensuring efficiency and excellent service delivery and to also help develop new, creative, and innovative opportunities, marketing, and resources for community-based services.

**Key Roles**

To manage and support with:

- New and existing community-based Service Level Agreements (SLAs)
- Local Authority Contracts
- Looked After Children’s Service (LAC)
- Timetabling
- Lone working
- Marketing, therapist’s resources and training material
- Providing regular feedback as required by the Community Accounts Manager

**Key Duties and Responsibilities**
- Support retention of existing community-based Service Level Agreements (SLAs) by ensuring an excellent, responsive, and proactive customer service.
- Ensure customer satisfaction by understanding and maintaining in-depth knowledge of the contracts, past experiences, helpful information, and current needs.
- Maximise service delivery in school and ensure aims of the contractor are being met by monitoring accuracy and efficiency from STRIVE Live spreadsheet data and written feedback.
- Create service reports as required for schools or other contractors.
- Creating and costing of SLAs and subsequent administration around confirmed community sales.
- Assist new community-based SLAs including welcome information.
- Record and monitor information required by Local Authority contracts according to termly deadlines.
- Manage the Looked After Children’s Service (LAC) from point of referral, timetabling and updating the contractor.
- Ensure the safety of community therapists by receiving, recording, and monitoring lone working of therapists.
- Develop resources as necessary, such as, training materials, literature, marketing, therapist bags, DBS sheets, badges, EARTH or SMART manuals, school folders and spreadsheets.
- Manage the community timetable by populating new therapists, new contracts and adjusting for any therapist leave or reallocated sessions while meeting needs of the contract and maximising profit.

**Why work for Future Steps?**
- We hold monthly team social events including afternoon tea, pizza and movie nights, paddle boarding, yoga and ice-skating.
- You will be working and collaborating within a team of administrators, service advisors, marketers and within a wider team of specialist occupational therapists
- You will play an active part in the development of processes within the company to enhance and streamline our working, shaping the future of Future Steps
- We offer support and funding for additional training to advance your skills and knowledge as well as in-house training days and CPD.

**Qualities we look for in a Future Steps Administrator**:

- A motivated, proactive, experienced administrator.
- A hunger for learning and a drive to grow and progress.
- Passion for delivering high-quality, accurate and detailed work.
- The ability to work within a fast-paced environment, managing time and a varied workload effectively.
- An interest in supporting children and young people with additional needs and a passion to support families.
- A supportive team player who would like to be a part of a small but growing team.

**Job Types**: Full-time, Permanent

**Salary**: £21,060.00-£23,205.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Please specify if you are interested in working full time or term time only plus additional weeks (core holiday to be taken during school holidays. Only 5 days holiday allowed during term time).
- Are you familiar with working on Microsoft Excel, Word and Powerpoint?
- Are you available to work Monday to Friday role 8.45am to 16.45pm?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- administration: 2 years (preferred)
- customer service: 2 years (preferred)
- sales: 2 years (preferred)

Licence/Certification:

- DBS (required)

Work Location: In person

Application deadline: 18/06/2023