1st / 2nd Line Support Engineer (Onsite in Eton)
1 month ago
Client facing 1st and 2nd line Support Engineer require but our client in Eton for 3 - 6 months.
Please note; this is an onsite position
- Please note; the role is inside IR35
- Desirable - Valid DBS (this is not essential)
**You should have a proven track record in the following areas**:
- **Strong customer service experience.**:
- Queue management with a strong focus on achieving set SLA's
- **Delivering a good customer experience**:
- Championing adherence and compliance to process and policy
- **Attention to detail**
**You should be the primary source of knowledge for team members on**:
**Provide over the phone 1st Lin Helpdesk support for users, staff, of various levels.**
**Desktop support if required.**
- **Active Directory** Users and Computers (ADUC)
- Enterprise collaboration clients eg Teams, Slack
- End-User/Client facing configuration of **Office 365**:
- Supporting triage steps to determine User, PC, Network, or Application issues
- Ticket management with the goal of providing timely updates to clients.
- **Network Printer installation/troubleshooting**:
- **Support of mobile devices**:
- Assistance with Windows 10 and other MS Office queries.
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