Property Support Advisor
3 months ago
**Zenith is proud to be one of the UK’s leading property management companies. Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.**
**Role Summary**:
**Hours: 8:30am to 5:00pm, Monday to Friday**
**Salary: Up to £24,000**
The Property Support Advisor is a key member of the Central Support Team and is responsible for coordinating the administration of building repair and maintenance work and assisting with the development of a comprehensive record and systems database within the Property Management Department.
**Key Duties and Responsibilities**:
- Receive telephone calls from residents/lessees reporting maintenance issues and providing them with answers to enquiries about the estate
- Meet residents and client’s expectations through exceptional customer service
- Liaise with the internal maintenance division and co-ordinate and make maintenance appointments
- Arrange and monitor service contracts and assist the Finance team with service charge collection
- Ensure that the customer database remains up to date and with changes
- Ensure that the Property Management team are prepared for residents meetings, including attending and taking minutes when required
**Personal Qualities and Experience**:
- Great communication skills, both verbal and written
- A passion for customer service excellence
- Financial acumen
- Problem solving and decision-making skills
- IT Literate (experience of using In-house systems)
- Experience in residential property management (preferable not essential)
- Experience of using Qube (preferable not essential)
**Skills for the job**
Communication Skills
Customer Service
Organisation
Problem Solving
Residential Property Management
**Benefits**
Employee Assistance Programme
Mental Health First Aiders
Birthday Vouchers
Cycle to Work Scheme
Mobile Discounts
Employee of the Month Award
Colleague Referral Scheme
Length of Service Awards
Social Events
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