Property Support Advisor

7 months ago


Manchester, United Kingdom Zenith Management Full time

**Zenith is proud to be one of the UK’s leading property management companies. Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.**

**Role Summary**:
**Hours: 8:30am to 5:00pm, Monday to Friday**

**Salary: Up to £24,000**

The Property Support Advisor is a key member of the Central Support Team and is responsible for coordinating the administration of building repair and maintenance work and assisting with the development of a comprehensive record and systems database within the Property Management Department.

**Key Duties and Responsibilities**:

- Receive telephone calls from residents/lessees reporting maintenance issues and providing them with answers to enquiries about the estate
- Meet residents and client’s expectations through exceptional customer service
- Liaise with the internal maintenance division and co-ordinate and make maintenance appointments
- Arrange and monitor service contracts and assist the Finance team with service charge collection
- Ensure that the customer database remains up to date and with changes
- Ensure that the Property Management team are prepared for residents meetings, including attending and taking minutes when required

**Personal Qualities and Experience**:

- Great communication skills, both verbal and written
- A passion for customer service excellence
- Financial acumen
- Problem solving and decision-making skills
- IT Literate (experience of using In-house systems)
- Experience in residential property management (preferable not essential)
- Experience of using Qube (preferable not essential)

**Skills for the job**

Communication Skills

Customer Service

Organisation

Problem Solving

Residential Property Management

**Benefits**

Employee Assistance Programme

Mental Health First Aiders

Birthday Vouchers

Cycle to Work Scheme

Mobile Discounts

Employee of the Month Award

Colleague Referral Scheme

Length of Service Awards

Social Events



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