Conference and Events Coordinator
1 month ago
Novotel & Ibis London ExCeL are looking for its conference superstar to join and support their reservations team : ) Talking to people does not scare you? Knowing your property by heart is a piece of cake? Then join us and become... A Conference &Events Coordinator
The Conference & Events Coordinator supports the sales activity for both hotels in the Corporate & Conference segment, ensure a smooth organisation and running of events on behalf of all clients for the Conference and Events Department. The role maintains and increases the quantity of sales, maintains and develops new relationships with clients (new and existing).
The Conference & Events Coordinator responsible for driving sales and the delivery of a client focused service that results in the achievement of business revenue objectives.
This will be achieved through the provision of a well organized and responsive booking service, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored meeting management service.
What you will be doing
- Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers )
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
- Maintains control of Guest History and implement policy and procedures.
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
- Promotes positive working environment by developing positive team spirit.
- Setup of confidential contracts and agreements
- Other duties as requested.
**What we need**
- Relevant experience in the hospitality sector
- Present a professional, friendly and efficient impression of the Hotel at all times
- An impeccable attitude which conveys the image of the brand and hotel
- Customer service orientation
- Good time management skills
- Strong interpersonal and problem solving abilities
- Team work spirit
- Effective verbal and written communication skills
- Fluency in English; additional languages are a plus
**Job Types**: Full-time, Permanent
**Salary**: £11.39 per hour
**Benefits**:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Event Management: 1 year (preferred)
Work Location: One location
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