Longcroft clinic is looking for a dynamic Receptionist to join the amazing team. The purpose is:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, signposting where appropriate.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and all other associated healthcare agencies.
- MAIN DUTIES AND RESPONSIBILITIES_
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointments in-line with practice procedures and ensuing optimum efficiency of the appointment system.
- Ensure that patients that require 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary according to the practice Triage protocol.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
- Advise patients of relevant charges for private services, accept payment and issue receipts.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Ensure correspondence, reports, results etc are filed electronically in the correct patients records.
- Ensure reception and waiting areas are kept neat and tidy.
- Re-stocking of information leaflets as appropriate.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated.
- Ensure start and end of day procedures are followed.

**Job Type**: Part-time

**Salary**: From £11.44 per hour

Expected hours: 15 per week

**Benefits**:

- Company pension

Schedule:

- Day shift

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 22/04/2024
Reference ID: Medical Receptionist The Longcroft Clinic
Expected start date: 01/05/2024