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Business Support Administrator New
4 months ago
**Business Support Administrator**
**Cardiff, Cardiff Gate**
**Salary - £22,000-£24,000, DOE**
**Full time, permanent role**
**Hours: 8.45am until 5.15pm**
**Friday finish at 3.00pm**
**PEM853**
Our client, a Market-leading Print and Label Specialist is looking to recruit a Business Support Administrator
to join their busy and expanding team in Cardiff Gate
**Essential Skills**:
- Sales administration experience and / or some experience of account management
- Client-focused solutions experience Dealing with clients / suppliers via phone
- Data inputting
- Attention to detail, accuracy Influencing and negotiating skills
- Effective listening skills Ability to analyse and interpret information
- Effective verbal and written communication skills including an excellent telephone manner
- Effective problem-solving ability
- Flexible and logical approach to work
- Team player Demonstrates a superb, ‘can do’ customer service attitude
- Confident manner
**Responsibilities**:
- To build and maintain strong, long lasting client relationships.
- To serve as the lead point of contact for all customer account management matters.
- To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them.
- To generate new / additional business with existing clients, including upselling and cross selling. To work to and consistently achieve sales / revenue targets as determined by the business. Monitor your own progress.
- With support from your line manager as required, to forecast and track account metrics e.g. quarterly sales results and annual forecasts. To prepare reports on account status.
- To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date.
- To ensure that all required client and sales data is accurately inputted into the Company system(s).
- To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed.
- To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications.
- Any other tasks requested from the team.
**Benefits**:
As a highly successful, customer focused sales organisation with 9 offices across the UK & Australia.
With a friendly and professional office atmosphere, you will have the opportunity to grow within the business and progress your career at a pace that suits you.
- Hybrid work environment
- Generous holiday allowance of 27 days holiday plus Bank Holidays
- In house and external training courses for Personal and Professional development
- Pension and life assurance
- Modern offices
- Free parking
