Ecommerce Assistant

1 week ago


Cheltenham, United Kingdom Commercial Full time

As an E-commerce Assistant, you will play a crucial role in supporting the day-to-day operations of our online store. You will work closely with various teams, including marketing, customer service and sales to ensure the smooth functioning of our e-commerce platform.

Please note this is a temporary position, anticipated to last 12 - 18 months.

**Your responsibilities as an Ecommerce Assistant will be**:

- Maintain the current e-commerce customers and users
- Manage and update the current e-commerce products and dataset
- Conduct thorough testing for routine system update
- Provide assistance to current platform users through the ticketing system.
- Utilise analytics to track, search and product data performance
- Familiarize oneself with the current customer setup and oversee the transition to the new platform
- Conduct training sessions for both internal and external users on the new platform.
- Provide ongoing support for the new platform following its implementation in the business

**About you**
- Demonstrates a keen interest in content management systems
- Exhibits enthusiasm, self-motivation with a positive attitude towards your work
- Have the ability to adapt to an ever-changing environment, successfully prioritise your workload and be deadline conscious
- Possess strong analytical skills
- Open to learning
- You will have a detail-orientated approach to your work
- Confident in delivering presentations to multiple end users
- Demonstrate proficiency in Microsoft office packages, namely Excel
- Excellent communication skills; both written and verbal
- You will have a flexible and resilient approach
- Previous experience working in Ecommerce is desirable but not essential as full training will be provided

**About us**

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are _#commercialbynature._

**Benefits**

We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

- A base salary of up to £30,000 per annum
- Hybrid working structure with the flexibility to work from home for part of the week
- Company laptop and mobile phone
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- An enhanced family leave package to support you and your growing family
- Life Insurance that offers a payment equivalent to four times your annual salary
- Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
- Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

**Diversity & Inclusion**

Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.
- Please visit our website for further information about us and to view our job applicant privacy notice._


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