Consumer Service Advisor

4 days ago

Slough, United Kingdom LEGO Full time

**About the role**

Our Customer Service Advisors handle customer questions from across the world. Every day is different, we handle queries about up
and coming product launches, enquiries about our online shop through to troubleshooting our digital products such as LEGO Boost and
the LEGO Life App. On average a colleague supports 40 customers every day so it#s busy, but we have fun and remain true to our
mission to inspire and develop the builders of tomorrow.

**Core Responsibilities**
- chat.
- Representing the LEGO brand through our unique way of communicating with children and adults alike.
- Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you.
- Prioritising and multitasking to meet our customers# expectations.
- Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.
- Shift pattern: you will cover a variety of shifts between the working hours of 8.00am and 8.15pm. The shift pattern will include working every other weekend.

**Play your part in our team succeeding**

Our Consumer Service Advisors are at the forefront of Consumer & Shopper Engagement, where our vision is to be the champions of
our consumers and guardians of the LEGO Group play promise.
At The LEGO Group we care about making a positive difference. In the lives of children, our partners and our colleagues. We strive to
create an environment where there is challenge, development and where colleagues can be creative and have fun.
Our teams are curious, focused and brave in everything they do. This is because the responsibility of leadership at The LEGO Group
belongs to everyone at The LEGO Group. This enables us to succeed together.
Do you have what it takes?
- Experience within a consumer facing role is desirable, however, full training will be given.
- Proficiency using a computer and the ability to quickly learn a new software.
- Excellent people skills and emotional intelligence.
- Attention to detail and ability to multi-task and to prioritise.
- Resilient mindset and able to work in a fast-paced environment.

**Join the global LEGO® team**
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

**Location**
- United Kingdom, Slough

**Job ID**
- 3-1102

**Category**
- Consumer Service & Contact Center Operations

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