Project and Support Technician

2 weeks ago


Nottingham, United Kingdom Profectus Recruitment Full time

Here at Profectus we have a brand-new opportunity for a Project and Support Technician with a company that are involved in the fast-paced world of professional sport. They are looking for an experienced and enthusiastic Project and Support Technician foran exciting role within their operations department.
JOB RESPONSIBILITIES:
The role itself is varied but will involve:

- Logging and progressing 1st/2nd line support tickets
- Follow up customer care calls
- Promote the newest products and services to the customer base
- To progress all outstanding calls and make sure they are resolved within the relevant time frames
- Provide Emergency Out of hours Support as part of the support rota
JOB QUALIFICATIONS:

- Experience of working in a customer facing role (preferably on an IT Service/help desk)
- Experience within a software company
- Excellent communication skills and phone manners
- Full UK Driving license and car
Your Personal characteristics will include:

- Ability to build a rapport with customers
- Solution-focused, with the ability to prioritise
- Persistent and resilient under pressure
- High attention to detail
- Ability to manage multiple tasks
- Ability to follow process and procedures
This role is offering hybrid working with attendance in the office required 2-3 days a week.



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