Customer Service Advisor

2 months ago


Ely, United Kingdom A L S Autos Full time

Are you a front of house, welcoming character looking for a new challenge within the automotive industry?

Would you like the opportunity to work for a family run New and Used car dealership where customer care is at the core of our business? A.L.S Autos Suzuki near Ely currently have a vacancy for a Customer Service Advisor who has excellent customer facing, organisational, administrative and telephone communication skills with a friendly, helpful and professional manner when interacting with customers is required for a Vehicle Servicing Department's Reception Desk with a well-established, leading car dealership based near Ely, Cambridgeshire.

SALARY: Competitive

LOCATION: Little Downham, Ely CB62ST

JOB TYPE: Full-Time, Permanent

HOURS: Monday to Friday 8am - 5.30pm (half hour lunch break)

BENEFITS: 20 Days Annual Leave plus Bank Holidays, Company Pension, Vehicle Purchase Discounts and Great Career Development opportunities

JOB OVERVIEW: We have a fantastic new job opportunity on the company's Vehicle Servicing Department's Reception Desk for a Customer Service Advisor who has excellent customer facing, organisational, administrative and telephone communication skills with a friendly, helpful and professional manner when interacting with customers. Working on the company's Vehicle Servicing Department's Reception Desk as a Customer Service Advisor you will ensure the highest level of customer satisfaction and care at all times for clients booking in vehicles for servicing and repairs. As the Customer Service Advisor you will be the principle point of contact for all customer communication while the vehicle is in the Retail Centre. You will also have great listening skills to quickly identify the needs of customers with the ability to work to timescales in a busy service department. As a successful applicant you will have excellent communication and organisational skills, with experience using Microsoft Office / 365 and have the ability to pick up in-house computer packages quickly. You will also be comfortable working in a busy environment within a customer-facing position, delivering the highest standards of customer care in a professional and confident manner, which is essential for the role.

APPLY TODAY: If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES : Your duties as the Customer Service Advisor whilst working on the company's Vehicle Servicing Department's Reception Desk will include:

- Provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book vehicle service and repair work
- Keep customers fully informed of progress and advise of extra work needed - Organise loan car bookings
- Invoice on time and accurately
- Obtain and process payments according to company policy
- Maintain accurate customer records
- Make telephone follow-up / Progress calls

CANDIDATE REQUIREMENTS To be a success in this role, you will have:

- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience would be an advantage

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ely: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 12/04/2023
Expected start date: 01/05/2023



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