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Animal Journey Assistant
4 weeks ago
The Animal Journey Assistant will provide a high standard of animal adoption within the Animal Care Team to deliver outstanding aspects for Woodside RSPCA Leicestershire, Peterborough and Rutland.
Striving not only to maintain but to also drive and go beyond compliance expectations, both internally and externally, to ensure that not only are our values upheld but that we are compliant in everything that we do.
Whilst ensuring that our animals are the focus of our service, the postholder will uphold the charity’s high standards and ensure that their team are maintaining and working within current regulations and guidelines set out for the charity.
Key Responsibilities
- Ensuring you deliver an outstanding adoption experience.
- Ensuring you follow all aspects of the animal rehoming journey as set out in the Woodside procedures, and completion of related system/documents.
- Supporting the animal journey volunteers within their role.
- Ensuring you always put the adopter fand deliver an outstanding customer experience.
- Where necessary, escalating any resolution of customer enquiries, complaints and issues to the Animal Journey Team Leader.
- Suggesting areas for process improvement and efficiency.
- Dealing with adopter’s issues and concerns, escalating when necessary to the Animal Journey Team leader
- Suggesting areas for process improvement and efficiency.
- Completing all adopter’s feedback and logging of enquiries documentation.
- Actively feeding into animal journey projects and initiatives.
- Meeting and greeting of potential adopters on Woodside open days.
- Other duties may be assigned at the discretion of your manager or the CEO.
**Hours**:8 hours per week with the potential for extra hours. **Weekend availability is essential**
**To apply**: Submit your CV and Covering Letter detailing how your skills and experiences against the JD
**Closing date: Sunday 21st April 2024**
**Interview date: TBC.**
**Job Types**: Part-time, Permanent
**Salary**: £11.44 per hour
Expected hours: 8 per week
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 21/04/2024
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