Donated Goods Sorter/shop Assistant

4 weeks ago

Inverness, United Kingdom Blythswood Care Full time

**JOB DESCRIPTION and PERSON SPECIFICATION**

**1. JOB IDENTIFICATION**

Job Title: Sorter / Shop Assistant

Department: Retail

Place of Work: Harbour Road, Inverness

**2. JOB PURPOSE**

We’re looking for a Sorter/Shop Assistant to join our friendly team at our Harbour Road shop.

To sort out stock from donations received. Assist in all aspects of running the shop as required.

**3. ORGANISATIONAL POSITION**

Head of Retail UK

Scotland Area Retail Manager

Shop Manager

Donated Goods Sorter/ Shop Assistant

**4. ORGANISATIONAL OBJECTIVES**

Based in the Highlands of Scotland, Blythswood Care is transforming the lives of children and adults in Europe, Africa and Asia. Education is one primary goal, giving disadvantaged children and young people the opportunity to fulfil their potential.
Community is another, with projects that extend help to people marginalised by poverty or prejudice.

Both are practical expressions of the Christian beliefs which have motivated this organisation for more than 50 years.

Blythswood shares the gospel at every opportunity, believing that it is for everyone - _For God so loved the world, that he gave his only son, that whoever believes in him should not perish but have eternal life._ (John 3:16) Blythswood assists Christians and non-Christians alike, believing that everyone is precious in God’s sight.

**5. MAIN TASKS, DUTIES AND RESPONSIBILITIES**

**Job-Related**
- Sorting through all donated goods as directed by the line manager. Identifying items suitable for sale in the shop, Recycling and Waste
- Collaborate with colleagues, supervisors and management in order to get the work done safely and on time
- Demonstrating excellent customer service, seeking to satisfy customer requirements and promote good practice within the shop
- Be competent in using the shop till
- Assisting in keeping stock to the optimum level with the quality to the agreed high standard.
- Cleaning as required
- Assisting with the processing, pricing and sale of goods
- Seeking ways to improve shop’s performance on a continuous basis
- Assisting in maintaining security on the premises
- Minimising waste and maximising re-use/recycle at all times
- Handling Gift in Kind goods

**Staff Related**
- Working within the guidelines of the procedures manual
- Working with colleagues and volunteers who assist in the shop and sorting area

**Standard**
- Maintaining Health and Safety regulations and, by the Organisation’s Health and Safety policy, ensuring that the area is safe for yourself, for other workers and customers in the shop
- Maintaining good housekeeping within your work area
- Maintain safety of high risk goods
- Suggesting ways to improve the Health and Safety, or quality of work with which you are involved
- Reporting problems, issues, accidents or incidents to your Manager
- Identifying training needs for self and colleagues and volunteers

**6a. EQUIPMENT AND MACHINERY**

In the course of your job, you will be operating
- cash register
- goods trolley
- clothes steamer
- vacuum cleaner
- various retail merchandising items

**6b. SYSTEMS**
- In house computer system

**7. ASSIGNMENT AND REVIEW OF WORK**
- Work under supervision of Line Manager
- Annual Performance Reviews carried out by your Manager
- Regular team meetings.

**8. COMMUNICATIONS AND RELATIONSHIPS**

**Within the Organisation**
- Head of Retail UK
- Scotland Area Retail Manager
- Shop Manager / Assistant Manager
- Delivery/collections van driver
- Head office warehouse, administration and finance staff
- Staff and volunteers at shop.

**Outwith Blythswood**
- Customers
- Other local community organisations

At all times present a professional image to the public, corporate contacts, clients, volunteers and other employees.

**PERSON SPECIFICATION**
Training is provided and ongoing in all aspects of the position.

**9. QUALIFICATIONS**

**Essential**

N/A

**Preferred**

N/A

**10. EXPERIENCE/COMPETENCE**

**Essential**

N/A

**Preferred**

Retail experience

**11. SKILLS/KNOWLEDGE**

**Essential**

Ability to work independently and as part of a team

Health and safety awareness

Adequate numeric skills

To be fit for heavy lifting and prolonged standing

**Preferred**

Knowledge of current fashion

Knowledge of household items, toys etc.

**12. OTHER REQUIREMENTS**

Empathy with the Christian ethos of Blythswood Care

Exceptional ability to relate to and develop constructive relationships with people from all backgrounds

Ability to remain focussed under pressure

Progressive attitude to learning and an ongoing willingness to adapt and change in line with the evolving nature of the organisation

Scrupulous personal hygiene and professional appearance

The list of main tasks, responsibilities and duties in Section 5 is not intended to be exhaustive. It highlights major tasks of the post. It may be necessary for a Donated Goods Sorter/Shop Assistant to undertake additional duties which might reasonably be expected within the

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