Guest Experience Assistant

'''Responsibilities'''
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain a high level of customer service and ensure guest satisfaction
- Process payments and maintain accurate records
- Coordinate with other hotel departments to meet guest needs
- Maintain a clean and organized front desk area

'''Skills'''
- Excellent communication skills, both verbal and written
- Fluency in multiple languages, including English and at least one other language
- Strong hospitality skills with a focus on providing exceptional guest service
- Knowledge of hotel operations and procedures
- Proficient in phone etiquette and handling guest inquiries over the phone
- Ability to handle difficult situations with tact and diplomacy
- Strong problem-solving skills and ability to think quickly on your feet
- Detail-oriented with excellent organizational skills

As a Guest Service Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. Your role will involve assisting guests with check-in and check-out procedures, providing information about hotel services and local attractions, handling guest inquiries and requests, processing payments, and maintaining a high level of customer service.

To excel in this position, you should have excellent communication skills, both verbal and written. Fluency in multiple languages is highly desirable as it allows you to effectively communicate with a diverse range of guests. You should also possess strong hospitality skills, be knowledgeable about hotel operations, have proficiency in phone etiquette, and be able to handle difficult situations with tact.

This is a rewarding role that allows you to interact with guests from all over the world. If you have a passion for providing exceptional guest service and enjoy working in a dynamic hospitality environment, we would love to hear from you.

**Job Types**: Part-time, Temporary contract

Schedule:

- Every weekend

Ability to Commute:

- Harby Road, NG13 9HY (required)

Ability to Relocate:

- Harby Road, NG13 9HY: Relocate before starting work (required)

Work Location: In person