Switchboard Operator

**Switchboard Operator**

**Prestatyn**

**Full-Time, 38 hours per week**

**Permanent**

We are looking for a Service Centre Operator to join our team in Prestatyn. This person will be responsible for delivering a five star service, selling the benefits of HCA International and guiding the customer though the call. Contact with the customer will involve both inbound and outbound activities.

**Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.**

**What you’ll do**:

- Answering telephone calls and transferring the call in a professional manner.
- Ensure all systems are accurately updated and transferred to the correct department/individual or facility
- To provide rapid response when answering calls, working towards set SLAs and individual KPIs.
- Liaise closely with the staff at each allocated Hospital e.g. GP Liaison and Consultant Liaison staff; keeping colleagues updated on any new services and consultant updates.

**What you’ll bring**:

- Excellent customer care skills.
- Previous work experience in a high pressured environment.
- Excellent telephone manner.
- Good team player.
- Excellent time management.

**Why HCA UK?**

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Switchboard Operator, you’ll be eligible for:

- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.

**Diversity and Inclusion**

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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