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Patient Services Assistant

4 months ago

Blandford Forum, United Kingdom The Blandford Group Practice Full time

**About us**

Looking for a job in the NHS where you can make a difference to people’s lives?

We have a vacancy for Patient Services Assistants to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.

**What can we offer?**
- 5 weeks pro rated annual leave plus Bank Holidays
- Enrolment into the NHS Pension
- Enhanced sick leave once passed probation
- Eyecare Vouchers
- Free parking at all sites
- Annual pay review

At the Blandford Group Practice we are passionate about making a difference to our patients health and well being. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and Paramedics. We offer excellent holidays and access to the NHS pension scheme for all staff.

The shifts available have start times of 8am and finish times of 7pm so you must be able to work between these times.

Previous applicants need not apply.

**Main duties of the job**
- To take telephone and online requests from patients and accurately record all essential information on the clinical system
- To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
- To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
- To accurately maintain and update appointment systems, booking in patients and visitors
- To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
- Register new patients and process patient data on the computer and in medical records.
- Receive, assist and signpost patients to the appropriate service or healthcare professional.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Person Specification**
- A good understanding of Customer service principles and practices being customer service orientated
- Good IT Skills - MS Word, Outlook, Excel and other relevant software packages
- Excellent listening, communication and interpersonal skills
- The ability to follow policies, practices and protocols
- A driving licence and access to a car as the role is based across three sites

If you’re keen to make difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we’d love to hear from you

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Patient Services Assistant