IT Field Support Engineer

3 weeks ago

Winchester, United Kingdom Cerco IT LTD Full time

**Field Service IT Hardware Break-Fix Engineer**

Our client is one of the UK's leading independent IT service and support providers. Their core philosophy is to provide high-level support for all your business's communications and data management needs. They provide a consultative approach by understandingabout your company's needs, strategy, and long-term goals. They promote increased productivity.

The client is looking for a hard-working individual with a can-do attitude, responsible for the completion of hardware break-fix service calls and deployments for a wide variety of customers to manufacturer recommended standards using a multiplatform ofproducts. You’ll be part of a dedicated team of field engineers providing functional excellence and support as designated.

You will ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s.

**Responsibilities**:

- Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's.
- Assemble, configure and install all hardware platforms.
- Update service order jobs real-time.
- Escalate calls when necessary, providing full status updates to internal team and client.
- Write up support calls and maintain documents and records to a professional standard.
- Attend technical training and certification programs as required.
- Support MFD devices covering all aligned printer manufacturers.
- Use change control process for installations, moves, additions and changes.
- Carry out any other ad hoc tasks reasonably required by management.
- Play a key role as part of an on-call out of hours rota.

**Essential Requirements**:

- Excellent communicator.
- Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches hardware.
- Demonstrate strong analytical and problem-solving skills.
- Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
- An adaptable and flexible approach to work and travel is essential.
- Experience is supporting Storage Area Networks (SAN) highly desirable.
- Experience is supporting infrastructure, specifically Cisco routing and switching highly desirable (CCNA).
- Current clean British driving licence.

Salary £26K pa + £4800.00 car allowance and fully expensed fuel card.

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