Deputy Housekepeer

**Job description**

**About Us**

The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our Employee Assistant Programme and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available

A career at Old Course Hotel, what’s not to love?

**About the Role**

**SPECIFIC RESPONSIBILITIES**

1. Appearance and presentation of hotel guest rooms, facilities and public areas.

a.) Oversee and direct inspection procedures to ensure continuously high levels of cleanliness and detail are being maintained.

b.) Oversee and direct general cleaning procedures to ensure the housekeeping staff’s compliance with expected standards for cleanliness and detail.

c.) Personally monitor and inspect public areas, guest rooms and restaurants for cleanliness on a random basis each day.

d.) Responsible for ensuring all rooms meet the required 90% LQA standards on inspection and at all other times

e.) Ensure that floral arrangements meet the correct specifications and standards.

2. Departmental expense control.

a.) Monitor payroll expense to ensure that costs are within budgeted guidelines and are justified based on occupancy.

b.) Monitor and control usage of cleaning and guest inventory as well as laundry chemical inventory to curb waste or unauthorized use expense.

c.) Monitor and control linen stock counts ensure they are maintained to required levels and place order as and when required.

3. Staff Supervision. The Deputy Housekeeper will assist the Head Housekeeper in the following areas:
a.) Direct and coach housekeeping supervisors to maintain and improve upon staff cleaning procedures and cleanliness standards.

b.) Direct and coach general housekeeping staff to ensure housekeeping and laundry product standards are met.

c.) Ensure that all housekeeping and laundry personnel present themselves in a professional and courteous manner when dealing with hotel guests and fellow associates.

d.) Direct and coach Florist to adhere to correct specification and standards expected for delivery of floral arrangements.

e.) Maintain up-to-date and accurate associate records.

f.) Oversee the preparation of timely and thorough staff performance review for general housekeeping and laundry personnel.

g.) Conduct return to work interviews following absence and assist with absence review meetings.

4. Staff Training.

a.) Oversee and direct initial housekeeping training for staff.

b.) Assist in conducting department training meetings to address new policies procedures and associate concerns.

c.) Ensure compliance with all safety and COSHH training standards.

5. Miscellaneous.

a.) The Deputy Housekeeper is responsible to follow-through on any duties as assigned by the Head Housekeeper.

b.) The Deputy Housekeeper is responsible for Manager on Duty shift coverage as assigned by the Manager

**RELATIONSHIPS AND CONTACTS**

Supervisory Relationships:
1. The Deputy Housekeeper reports directly to the Head Housekeeper. The housekeeping department reports into the Hotel Manager

Organisation Relationships:
1. Maintain functional relationships with all other hotel departments.

2. Develop and maintain relationships with external suppliers.

**Salary**

This a permanent position working 40 hours per week, over a flexible shift pattern and will include an element of weekend working. A competitive salary of £33,000 gross per annum depending on experi