Telephone Researcher

4 weeks ago

Ellesmere Port, United Kingdom HR GO Recruitment Full time

Job Specification

Position: Telephone Research Advisor

Location: Ellesmere Port

Hours: Monday - Friday days

**Salary**: £22,800 P/A + Company Benefits

Our client is looking for a Telephone Researcher to join their Research team. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

**Duties**:

- Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers
- Interacting directly with customers through our internal CRM systems to answer queries on project information
- Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
- Achieving KPI targets around project volume, quality of data gathered, call time and dials
- Liaising with other colleagues within the business
- Building relationships with contacts within the construction industry
- Be open to performing other tasks as the manager and business requires- An excellent telephone manner is essential as is the ability to confidently communicate at all levels- Good written and verbal communication skills- Contact centre experience - inbound and outbound will be considered- Attention to detail- Strong planning, organisation, and time management skills- Have resilience and have a strong work ethic- Be computer savvy - as you will be expected to use the companies bespoke CMS system- Determined to exceed targets and objectives

**What can you get from this role?**- A 6-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training & development- A great internal leadership team who have all been promoted internally

**Company benefits**- 25 days leave rising to 27 after 2 years- Additional day off for your birthday- No working on bank holidays and there is a Christmas Shutdown- Flexibility to work from home one day a week- Group personal pension plan- Life assurance- Ongoing development and support- Working hours - 8.30am - 5pm, Monday to Friday

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