Claims Handling

We are delighted to present this opportunity working for a family orientated business experiencing a period of growth and success.

This position is for a Team Leader in insurance claim handling

Are you currently a Team leader looking for a new challenge in an upcoming business with a family culture?

Are you a Senior Claims Handler looking to take your next steps into a team leader or supervisor or maybe at that level looking for a new challenge?

Successful applicants will be joining a non corporate, family orientated business with a smaller team and close knit culture where customer service is at the heart of our approach. Because of this there is an excellent working culture and excellent opportunities for progression.

As a Team Leader, you will be expected to:

- Learn the companies claims process and be able to ensure that team members work within its guidelines.
- Help team to achieve set KPI's
- Help to manage and train team members

The role will still include active time dealing with customers directly with the duties set below:

- Effectively manage all elements of an insurance claim ensuring timely progression.

Field incoming and make outbound calls to progress claim status.
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files.
- Manage suppliers to facilitate claim progression.
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements.
- Update policyholders both verbally and in writing of the status of key claim milestones.
- Update as required insurer clients either verbally or in writing.
- Perform various back-office administration tasks as required.

Core Skills & Experience:

- Customer service experience in either a phone-based environment or face to face.
- Strong organisational skills and attention to detail.
- Strong understanding of Microsoft Office, specifically Excel.

Desirable Skills & Experience:

- Experience in the home claims insurance market or financial sector.
- Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry.

**Salary**:

- £27k-£30k per annum
- Working 40 hours a week.
- 8:30am - 4:30pm

Acorn by Synergie acts as an employment agency for permanent recruitment.