Urology Apprentice

You will be expected to achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

Standard - Customer Service Level 2

Duration - 15 months

Provider - Skills Training UK
- To provide administrative support to the Urology Secretarial team for example
- Posting up letters and ensuring posted in a timely manner
- Scanning patient information on to the Electronic Patient Record
- Processing incoming external mail
- Booking appointments & interpreters as required
- Distribution of paperwork to other teams
- Create a culture of compassion, safety and quality
- Be in the top quartile for all performance indicators
- Proactively seek opportunities to develop our services
- To have an effective and well integrated organisation that operates efficiently
- Maintain financial health - appropriate investment enhancement to patient services
- Attract, retain and develop our staff & improve employee engagement

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

1. Main Duties & Responsibilities

Whilst in the development role the apprentice will work towards the following:
1. To operate at all times within the local Standard Operating Procedures relevant to the area of work.

2. To provide administrative support to the Urology Secretarial team for example
- Posting up letters and ensuring posted in a timely manner
- Scanning patient information on to the Electronic Patient Record
- Processing incoming external mail
- Booking appointments & interpreters as required
- Distribution of paperwork to other teams

3. To provide support with the shredding of confidential paper waste as directed by a senior member of the team.

4. To provide support to the Urology Secretarial team, by typing template letters, and distributing letters from Dragon Medical

8. To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

9. To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

10. To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

11. To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.

12. To maintain at all times the rules relating to patient confidentiality.

13. Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

14. Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

15. Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

16. Any other adhoc duties as and when required in line with service needs and commensurate within this training position