Revenue Control Officer

2 weeks ago

London, United Kingdom Transport for London Full time

**Organisation** **-** CUSTOMER SERVICE - SRT RT

**Job** **-** Enforcement

**Position Type** **-** Full Time

**Please note**:
**This recruitment campaign is to recruit permanent opportunities to a waiting list.**

**Salary**: £38, 944.00 per annum

**Contract type**: LU

**Location**:Across all London Underground Network

**About you**

We are looking for friendly, reliable, helpful people and a genuine passion for delivering outstanding customer service. The role requires confident people who can quickly take in information about customer travel documents and ensure customers are travelling with a valid ticket.

You will be the sort of person who welcomes a challenge, shows strong resilience, and someone who can keep calm when those around you are not. You will be confident, firm, assertive, empathetic and polite when dealing with difficult individuals, proactive and not afraid to get involved to support our staff and customers when situations have the potential to escalate.

Not only will you enjoy a highly competitive salary and benefits package - you will also be part of a team committed to exceptional service delivery.

**The Role**

These exciting new opportunities will help deliver a world class service to all London Underground customers, minimise revenue loss to the business through the checking of customer's travel documents and the provision of a visible deterrence against fare evasion, and to carry out operational and other activities as directed.

As a Revenue Control Officer, you will be deployed across London Underground, supporting and providing reassurance to our customers and colleagues. You will provide additional highly visible support to the existing Revenue Control Team to reduce fare evasion.

You can be deployed to anywhere on the London Underground network, and will work on a shift basis.

You will be required to work across the London Underground network, which will include Central London, and will work on a shift basis.

**Key Accountabilities**
- Providing a world class customer service whilst checking the validity of customers’ travel documents, and detection of irregularities as a means of minimising revenue losses on London Underground.
- Issuing penalty fares, taking appropriate action for ticketing irregularities, and anti-social or inconsiderate behaviour
- Participating in joint operations with the wider Revenue Control team, the British Transport Police and other stakeholders to minimise fare evasion.
- Promoting a safe working culture through collaborative working to minimise risks associated to customer and staff safety through the following of safety procedures.

**Attributes required**:

- Ability to interact with a broad range of people both within the organisation and externally through the use of excellent inter-personal communication and inter-personal skills
- Highly driven individual with strong organisational skills with the ability to adapt to a constantly changing operational environment.
- Competent problem-solver with the ability to provide real time solutions and a keen eye for attention to detail.
- Ability to interpret information from a number of different sources to inform a rapid, rational decisions, whilst taking into consideration their short
- and long-term consequences
- Ability to adapt to business changes and developments in technology (e.g. legislation, policies and procedures)
- Ability to demonstrate resilience and provide support for colleagues when faced with difficult or demanding situations

**To be eligible for this vacancy, you will need to**:

- Have successfully completed a medical screening assessment
- Be prepared to complete a full-time training course
- Be prepared to work anywhere on the London Underground network as part of your shifts
- Be prepared to work a variety of shifts patterns
- Be prepared to deal with customers with ticketing issues and have high levels of alertness and vigilance

**Application Process**

The process currently consists of 3 stages including attending 1 Assessment Centre. You will need to pass each stage to progress to the next:
**Stage 1**:Online Application Form

**Stage 2**:Online Tests

**Please note**: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please note, this is a timed test. You must complete this test alone, we will be investigating any allegations that suggest otherwise and this may result in disqualification.

**Stage 3**: Assessment Centre 1: Interactive Exercise

**Stage 4**: Assessment Centre 2: Scenario Based Interview

**Attending an Assessment Event**
- You will receive confirmation of your booking together with any relevant information required for your assessment at the time of booking.

**Please ensure**:
**Campaign Timetable**

Successful applicants will be in position from Summer 2024. Assessments a

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