Senior Outbound Specialist Emea

2 months ago

London, United Kingdom Lululemon Full time

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive, and growth-focused environment for our people.

About the team
The team is responsible for the flow of all products to stores, partners and to the hands of our guests (e-com), in a timely, efficient, and cost-effective manner, ensuring the entire operations follow company policies such as finance, inventory control and accounting, assets protection, data security.

**A Day in the Life**: what you’ll do
The Senior Outbound Logistics Specialist plays a lead role for lululemon internal and external cross-functional partners and sets our digital business (and guests) up for success by efficiently managing shipments/parcels throughout our European network including meeting service and cost requirements.
- Facilitate the movement of domestic, cross-border, and international shipments between our Distribution Centre(s) and our guests and between our guests and our Distribution Centers (returns).
- Working with our e-commerce guest experience center (GEC) by actively communicating delivery disruptions and sharing delivery performance metrics.
- Together with your stakeholders and peers, lead and identify performance gaps and prepare improvement recommendations to increase our guest experience.
- Set up, maintain, and continuously improve our tracking tools, ensuring our digital teams and our guests have visibility in parcels in transit and are informed timely on possible delays.
- Work directly with transportation vendor(s) to ensure timely and efficient deliveries of our products to our e-commerce guests.
- Partner with our global technology teams (i.e., Narvar) and participate in further development of systems and tools used to increase our guest's returns (and delivery) experience.
- Investigate shortages and damages, submit claims, follow up with carriers, and monitor receipt of refunds.
- Lead e-commerce freight invoice auditing: maintain general ledger department codes, amend, and create compliance rules, prepare, and monitor performance metrics, analyze carrier invoices and investigate exceptions.
- In partnership with our London-based finance team own and analyze rates and service options from carriers to best support our business requirements.
- Lead various forecasting
- and capacity analysis, with the objective of efficiently streamline the e-com outbound shipping process.

Qualifications, skills & experience
- Minimum 3 years’ experience in international logistics, preferably as an outbound logistics specialist in a fast-paced, fast-growing digital commerce environment.
- Experience of working with external transportation partners is preferred.
- A clear understanding of procedures and documentation requirements i.e., customs docs for non-EU countries are preferred.
- Strong accuracy, analytical and problem-solving skills.
- Strong skills in Microsoft Word, Excel, and Outlook.
- Good understanding of import and export regulations.
- Strong organizational & responsive problem-solving skills.
- Must be able to multitask and manage time in a constructive and efficient manner.
- Strong customer service skills.

Must haves
- Proven work ethic with upmost integrity.
- Desire to excel and succeed.
- Actively live and breathe the lululemon culture and lifestyle.
- Self-awareness, with a desire for constant self-improvement goal-oriented).
- Entrepreneurial spirit and an egoless nature.
- Self-motivated, passionate, empathetic, approachable.
- Outgoing, energetic, upbeat, and fun

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