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Motor Claims Assistant

4 months ago

Bicester, United Kingdom Fleet Claims Administration Ltd Full time

**Motor Claims Assistant**

**Position Summary**

**Key responsibilities**
- Answer any telephone calls promptly and professionally
- Motor Claims FNOL
- Liaise with all parties relating to a motor incident
- Deal with all correspondence in a timely manner
- General administrative duties relating to specific client requirements
- Dealing with unresolved payment balances on claims files
- Sending of invoices and relevant supporting claims documentation
- Completion of Assigned work
- Processing claims documentation
- Seek advice and guidance if unsure on any aspect of job
- Support Claims Advisor, Lead, Specialists and

**Essential/ Desirable skills**
- An excellent telephone manner
- Be able to work as part of a busy team
- Be able to provide quality customer care to a variety of individuals
- Be reliable and proactive
- Be able to use own initiative
- Be willing to learn and willing to ask questions
- Be methodical and conscientious
- Be able to multi-task
- Be competent with Microsoft Office suite (specifically word and excel)

**Education and Qualifications**
- Educated to GCSE (or equivalent) level (essential)
- NVQ (or equivalent) in Business Admin, I.T or Customer Service (preferred)
- Some office experience required
- Full training provided

**Additional Information**
- Hours of Work: Mon - Thurs (8.00 - 17.00), Fri (8.00 - 16.30), one-hour lunch break. 39.5 hours per week.
- Place of work, Avonbury Business Park Bicester (OX26 2UA) **Holiday Entitlement: 24 days (increasing by one day after two years’ service to a maximum of 28) + Bank Holidays.**:

- Salary: Competitive,
- Company pension scheme.
- Benefits, opportunity to join:

- Travel Insurance
- Private Medical Insurance
- Group Life Assurance
- Critical Illness Insurance
- Car Discount Schemes

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person