Agile Coach

About the role
As an Agile Coach you'll sit within the Centre of Excellence (CoE) for Strategy and Agile. We are a team of five Agile Coaches. Our Technical Product Owner Chapter and Product Tribe Product Owner Chapter also sit in this CoE. This is a WL2 role.

As one of five Agile Coaches at Tesco Mobile, you are responsible to help train our squads (teams) and tribes on the Agile methodology and oversee the development of Agile teams to ensure successful adoption of Agile at Tesco Mobile and the delivery of our OKRs.

You will be responsible for guiding teams through the implementation process and will need to encourage colleagues to embrace the Agile method. Your ultimate goal is to arm our Agile teams with the right knowledge, tools and training so that they’ll be able to use Agile to its full potential.

You will be responsible for
- Coaching teams to improve their performance (e.g., creating psychological safety, and driving maturity in our ways of working)
- Coaching individuals to support continuous learning and unlocking their potential
- Enthusiastic and engaging, promoting self-organisation and team spirit inside squads/tribes bringing a healthy challenge & promoting continuous improvement
- Experts in coaching teams in defining OKRs to drive business performance and ensuring consistency and alignment with value steering
- Lead squad on-boarding to ensure the team is highly collaborative and successful with a foundational level training on our ways of working
- Facilitating key squad ceremonies/events to demonstrate good practice in readiness for squads self managing over time
- Enable collaboration across-squads and Tribes and in helping identify and improve organisational-level challenges
- Facilitating or supporting Tribe level events (e.g., Big Room Planning, OKR reviews and retrospectives)
- Creating an inclusive culture by creating connections, embracing uniqueness, role modelling key behaviours and caring for our colleagues
- Help teams identify and address any organisational, team-related or technical issues (impediments) appropriately facilitating escalation and removal
- Training the squad(s) on how to manage, track and demo their work, in order to monitor their ongoing progress
- Support teams use data to make decisions and building a performance culture (e.g. understanding Flow, maturity assessments)

You will need
- Subject matter expertise in Agile domain e.g., design thinking in product development
- Experience in mentoring and conflict resolution skills
- Ability to communicate effectively within the squad, cross squad and Tribe (e.g. facilitating courageous conversations)
- Continually developing our own mastery to support our own personal growth in order to better serve the business
- Learning new tools and sharing techniques and knowledge to develop Coaching community
- Understand the core levers of the business, curiosity to learn more
- Clear focus on improving performance and an advocate of early value delivery
- Prioritises time and effort to drive business results
- Interacts with and engages all business stakeholders

About us
A 50-50 joint venture between Tesco and Telefónica O2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology - it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do - allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our base will be the office, where we connect, collaborate and innovate - and there will be the expectation for everyone to be in the office more often t