Food and Beverage Team Member

3 weeks ago

Swansea, United Kingdom The Dragon Hotel Swansea Full time

Job Role: F&B Team Member
Reporting to: F&B Manager/Supervisor
Responsible For: N/A

The Dragon Hotel has been one of the most celebrated Swansea Hotels, and a key landmark in Swansea City Centre for over 50 years. Guests love us for our central city centre location, leisure facilities and on-site parking in the heart of Swansea.

You will assist in the effective and efficient running of the Restaurant and Meetings and Events Department. You’ll ensure food is prepared for service whilst maintaining the highest of standards, to ensure guest expectation is consistently met and exceeded.
- Greets guests and presents them with the menu - Breakfast / Dinner / Events.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS ) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Co - ordinate with the kitchen staff, to ensure smooth operation and guest satisfaction.
- Serve food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customers table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Help other areas of the restaurant such as answering telephones.
- Print closing report and drop the cash with the front office / accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
- Close the shift on the POS terminal.
- Extra duties can be assigned.

**Benefits**:
Discounted Room Rates
30% Food and Beverage Discounts
Complimentary Leisure Membership

**Job Types**: Full-time, Part-time, Zero hours contract
Part-time hours: 8 - 40 per week

**Salary**: £8.00-£10.42 per hour

**Benefits**:

- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Day shift
- Flexitime

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: FB-Aug23

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