Tp Intervention Handler

**Third Party Intervention Handler**

**(Entry Level - Full Training Provided)**
- Based at our Ipswich office located 5 minutes from the centre, on Ipswich waterfront you will be joining the fast-paced Third Party Intervention team. As part of the Gallagher Bassett Frontline Services Team you will be in contact with Third Parties who have had damage to their property and sell the benefits of the Gallagher Bassett approved repairer network to ensure damage is managed in-house._

**Primary Responsibilities**:

- When required review and record claims on in-house systems within product standards, check policy coverage and allocate appropriate codes and reserves
- Ensure all client specific questions are asked and data obtained
- Adhere to 100% accuracy in respect of data entry quality
- Set clear expectations and next steps to the client
- Ensure indemnity / Validation concerns are addressed in line with the clients process
- Arrange / Instruct Hire if required/applicable
- Sell the benefits of our approved repairer network to ensure Own Damage and Third Party damage is managed by us
- Ensure challenges to the above and addressed and every effort is made to overcome objections to preferred process
- Manage the own damage or Third Party repair process from instruction of repairer through to completion of repairs
- Ensure you build rapport and show empathy with each caller where appropriate to assist in the intervention process
- Ensure clear and concise communication at all times
- Know the importance of setting realistic expectations
- Comply with all Gallagher Bassett and office procedures and behaviours
- Work closely with those around you and offer support and guidance to ensure all claims run smoothly in a proactive manner
- Offer support and assistance to any other operational role within your skill set to ensure the successful running of the operational unit
- Comply with all Gallagher Bassett office procedures
- Actively participate in the Gallagher Bassett training programme

**Essential Skills**:

- Good understanding of the motor insurance industry or financial background would be an advantage
- Previous phone based customer service experience ideally gained within the insurance industry
- Ability to meet specific deadlines
- Awareness of different classes of business, fleet/commercial/private
- Familiar with vehicle types, makes and models (advantage)
- Good attention to detail and understanding of the importance of accurate and thorough data intervention

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**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership

Schedule:

- 8 hour shift

Work Location: One location