Application Support Assistant

2 weeks ago

Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Band 3 Application Support Assistant, IM&T, 37.5hours per week.

This important work involves configuring/amending information and supporting Trust staff on a number of Trust IT Systems, in particular SemaHelix, Evolve, Patientrack, Affinity and GP communications, advising users over the telephone and supporting upgrades and changes to these systems whilst managing and recording work within our ticketing system.

We are a hard working, enthusiastic and friendly team who are passionate about patient care and IT systems. We are looking for someone like-minded to join us

To assist in providing an effective, accurate, timely and consistent systems configuration, error identification and correction plus advice service to the UHSx and other Users (Sussex Community Trust, SPfT, Hospice). Liaising with all levels of staff to ensure appropriate system requirements and standards are followed.

**Systems include**: Careflow, Badgernet, Evolve, Office Automation, BlueSpier, Patientrack, Oracle/EsR and NHS Spine Portal inclusive of the Care Identity Service (CIS).

The successful applicant must be flexible, able to work under pressure, will be based at Chichester, but must be willing to travel to the alternative sites.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
- Run daily system checks and complete necessary follow up actions.
- Create, amend and suspend user accounts; within the confines of service and information governance protocols. For example, some systems may require training and formal competency before access is allowed.
- Monitor support calls requested via the IT Service Desk queue accepting, directing, responding and resolving calls allocated to the post-holder by liaison with the user concerned; using problem solving skills and knowledge of the systems to resolve calls.
- Support specific printing, form or system errors that need to be investigated and resolved alongside IT Support and technical colleagues.
- Provide basic configuration support for supported systems functionality.
- Maintain documentation, policies and procedures as required.
- Provide testing support for system upgrades
- Providing advice and guidance to users and colleagues where the post holder is proficient in system functionality

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