Service Support Officer
6 months ago
Job description
Sheffield City Council has a strong Capital Programme with an ongoing value of approximately £200m per annum. To ensure the highest quality delivery standards are achieved, a Capital Delivery Hub (the Capital Delivery Service) has been created to drive ongoing improvements in performance, pace and quality of the widely varying projects within the programme.
The Capital Delivery Service employs 95 staff in a variety of management, technical and professional roles and operates across four professional sections: Project Delivery, Design, Cost Management and the Programme Management Office. This role sits in the Programme Management Office, which lead on service support, quality assurance and the continuing improvement and development of best practice.
The roles and services provided by the Capital Delivery Service include:
- Programme Management Office
- Programme and Project Management
- Procurement & Cost Management
- Structural and Civil Engineering
- Mechanical and Electrical Engineering
- Architecture
- Work Assurance
- Site Health & Safety
The Service is a fully traded service, charging fees for the services it provides, and operates as a professional services consultancy within the Council.
**Quality and Best Practice**
The Service has a strong track record of delivery and operates an ISO 9001 certified Service Management System to provide quality assurance. The Service has a vision for developing into a public sector leading centre of excellence for the delivery of capital projects and programmes and is at the forefront for driving change in how the Council delivers its capital programme.
**Partners**
The Service operates a “core and flex” delivery model where the internal team is supplemented by external resources when workload requires this.
To support this, the service has appointed a private sector delivery partner that can provide the full range of services needed to support the delivery of the capital programme and support the development of staff and best practice within the service.
The Service works with a wide range of local and national contractors and service providers and prides itself on the strong working relationships that it has developed with its partners.
**Training and Development**
We provide a range of training opportunities to suit the ongoing development needs of our staff and the Capital Programme, including support with achieving professional qualifications.
**Project Portfolio**
The Service is engaged across the diverse range of projects within the Capital Programme. The programme averages around £200m per annum, with recent and current projects including:
- New Secondary & Primary Schools
- School expansions
- New Leisure centres
- Highways / Cycle paths / Footpath Programme
- City-Wide Flood Alleviation Programme
- New Council Housing Programme
- Various Council Housing Repairs / Refurbishment Programme
- General building refurbishments and maintenance across the corporate estate
**Working for Sheffield City Council and the Capital Delivery Service**
Working for Sheffield City Council brings with it great opportunities and benefits. Proud of the offer we make to staff which includes one of the best pension schemes available in any sector, values that support family friendly working arrangements, attracting staff that represent and value the diverse and vibrant communities of Sheffield and perhaps best of all the opportunity to live and work in a wonderful city that you will be working directly to shape.
**Service Support Officer**
Service support officers provide varied administrative support to all areas of the service including projects managers, designers, cost managers and service managers. To support the continued capital programme, we are looking to appoint a service support officer to grow our current team.
You will be supporting the service to deliver a diverse range of projects of varying value. Previous experience of working in a project delivery environment is not essential, but you must have the ability to manage competing demands and being highly organised is essential. The current arrangement of the team pairs service support officers with dedicated project managers and you support their projects. Therefore, an ability to quickly develop good working relationships is also essential. Your work would include providing support across multiple projects at different stages in the project lifecycle - so flexibility and an ability to prioritise and manage your time is key.
Our service support officers also assist the service across other functions, including arranging training, scheduling non-project meetings, raising invoices, archiving information - so it is a varied role.
Applicants should have good experience of the following Microsoft packages: Outlook, Word, Excel, Powerpoint. Shortlisting will be carried out based on the person specification.
If you would like further information or an informal discussion about the
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