Waiter/waitress £21,840k Service Charge

3 weeks ago

London, United Kingdom Origin Multilingual Full time

**Waiter/Waitress £21,840 per annum + service charge - Central London**
**Location**: London - Near river Thames
**Type**:Fulltime**-**Permanent
**Client Profile**:
Origin Multilingual is proud to announce we are Recruiting for a Waiter/Waitress to join a boutique hotel in Central London.

**Primary Duties**:
To assist the F&B Manager and the management team in the efficient operation of the F&B outlets when on duty. Ensuring standards are maintained to actively maximise guest satisfaction.
- To perform all tasks to a consistent and correct standard as per Standards of Operational Procedures Manual
- Welcome and greet all guests in a friendly, professional and sincere manner following company standards
- Deal with complaints appropriately and report them to the supervisor on duty
- Ensure all customer requests are responded to promptly and effectively
- Be aware of any shortfalls in standards and bring them immediately to the attention of your supervisor or manager
- Check the events happening in your department on a daily basis - plan ahead to assist the next shift
- Know how to use all equipment and systems in you department
- Clean as you go, ensuring both public areas are kept clean and tidy at all times. Ensure cleaning schedules are followed
- Follow a logical order or service: understand the requirements of the shift so that guest is served quickly and affectingly
- Attain a high level of product knowledge and price lists
- Comply with the Rota system
- Understand the aims of the hotel and your department
- Put forward ideas for improving the hotel and encourage extra sales to guests at every opportunity
- Prepare and present guest bills to hotel standard and be able to operate the POS system
- Follow guidelines regarding the control of waste in your department
- Be aware of security and lost property procedures and report anything suspicious to management
- To promote a helpful image to clients and give full co-operation to any customer requiring assistance with out a prompt, caring and helpful attitude and to anticipate customer's needs whenever possible, to enhance quality service and in turn enhance clientsatisfaction
- To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner
- To maintain effective communication within the team and to attend departmental, hotel meetings and training sessions when required

**Personal Specification**:

- Attention to detail
- Organised
- Positive attitude
- Fluent English
- Willingness to learn
- Previous experience would be beneficial

**To apply

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