Security Operational Support Officer

1 day ago


Leicester, United Kingdom Serco Plc Full time

**Security Operational Support Officer - HMP Fosse Way**

**Leicestershire, LE18 4TN**

**£22,500.00**

**Permanent (Full-Time, 40 Hrs)**

Here at Serco, we are looking for a Security Operational Support Officer to join the team at our new state of the art Category C prison, HMP Fosse Way.

The role of a Security Operational Support Officer is To offer an Operational Support within the Security & Operations Department
- To report directly to the Security Manager and carry out the duties detailed by them.
- To monitor telephone calls, incoming and outgoing mail and to report any intelligence gathered from this monitoring.
- To ensure that all monitoring is conducted within the relevant legislation and that the correct authority is granted to do so before any monitoring takes place.
- Ensure that all monitoring is logged correctly and the required data from that monitoring stored safely and securely.
- To liaise with the Police Information Officer and support them in the gathering of evidence.
- To produce reports for Multi Agency Public Protection meetings.
- To perform the duties of an OSS as and when required.

**What you will need to do the role**
- Knowledge of MAPPA procedures, security procedures.
- Experience of a secure environment or of similar client group.
- Process management.
- Organisational and analytical skills.
- A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures.
- Report writing, numerate (interpretation and collection presentation of statistics).
- This position requires upmost trust and decorum when dealing with sensitive information.
- Knowledge and understanding of the Serco Custodial Security Strategy (SCSS), associated PSO/PSI’s and Local Operating Procedures
- Understanding of working in a secure environment

**Why Serco**
- _ Meaningful and vital work_ - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- _ Great people_ - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**What we offer**:

- A competitive salary
- A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals
- The chance to make a positive difference in a company passionate about diversity and inclusion


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