Dental Receptionist

Rare opportunity to work with a highly reputed, growing independent practice in the Norwich area. You’ll be responsible for providing a first-class, front of house patient experience - being the first person our patients will see and speak with on enteringor calling the practice. We’re keen to engage with existing Receptionists or Administrators, with experience of working within dental practice.

**Responsibilities**:

- Promoting a professional image and being knowledgeable about the services the practice provides
- Providing patients of the practice with a warm welcome and making them feel at ease
- Answering the telephone in a friendly, helpful and courteous manner
- Making all the necessary patient checks in accordance with practice policy
- Completing patient recalls and appointment reminder calls
- Any other administrative tasks as required
- Assist with the supervision of trainee members of the team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Notify clinicians of the patient’s arrival
- Deal in an appropriate and prompt manner with patient feedback
- Note taking for practice meetings

**About You**:

- Previous reception or administrative experience in Dental or Orthodontic practice (essential)
- Highly self-motivated
- Impeccable attention to detail
- Great attitude, excellent communications skills and telephone manner
- Passion for delivering first-rate patient care/customer service
- Experience of using a variety of software packages, including Microsoft Word, Excel, Outlook etc.
- Team player with strong relationship building skills both internally and externally
- Pro-active approach