Customer Service Representative- Ecommerce

3 days ago


Chesterfield, United Kingdom HGV Direct Ltd Full time

At HGV Direct Ltd, as well as being on-line, we pride ourselves on a good local service. We have several branches, mainly in the East Midlands and North West of the country. We are an ambitious expanding company. Our main product lines include Truck and Trailer hardware, such as friction and air braking products, Lighting, body components, electrical and lighting products, oils and lubricants, exhausts and aircon, brake and clutch hydraulics, cab panels and cab structural-products, workshop consumables and tools.

Based at our Chesterfield branch, the role will be dealing with E-commerce enquiries either directly through our website, or via the dedicated phoneline

**Overview**

To drive E-Commerce business growth by offering sales support to new and existing customers sourcing through our web platform. An exceptional phone manner and attention to detail will be key to success in this role.

**Key Accountabilities and Expectations**
- To achieve department sales and margin targets.
- Identify the requirements of our global customer base as required, and drive business through the branch network if the customer is local
- Handle over the phone and internet payments
- Liaise with the HGV Direct branch network to expand our ‘click-and-collect’ offering
- Ensure Customers are advised on the best value, correct parts/consumables whilst also endeavouring to up sell related product from approved suppliers.
- Ensure marketing material is despatched in line with Company goals.
- Maintain a polite and professional telephone manner with a sense of urgency

**Process**
- Aim to answer sales calls within three rings with a maximum of fifteen-minute call back.
- Ensure improvement areas for website are relayed through to IT support
- Deal directly with courier and branch networks to offer a fast turnaround of goods directly to the customer
- Follow up quotes and where applicable feedback via lost sales

**Finance**
- Handle over the phone payments and track payment status through web/paypal etc
- Credits and returns cleared daily.
- Assist in debt collection and pay later collection if required.
- Accurate stock reporting.

People
- Build strong customer relationships.
- Ensure company training is complete.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme



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