Customer Support Executive

6 months ago


Leicester, United Kingdom Employal Full time

**Customer Support Executive - Hybrid working.**

**Office Location**: Leicester

**Working hours**: Monday to Friday 09.00: 17.00 (One day per week in office)

**Salary**:£21,000 - £22,000

**Could this be the role for you?**
- Have you worked in a customer facing role, assisting people with any technical issues they might be having?
- Are you someone who is very technically minded who can relay information in a way that people will understand.
- Maybe you have some sort of IT qualification and are looking to begin your service desk career?

**The opportunity**:
Our client, a forward-thinking software business based in Leicester are looking for a technically minded Customer Support Executive to join their team. You will be a point of contact for their customers, assisting them with technical issues relating to the software and hardware they are using. You will also assist them with any requests they have, such as amendments to their software packages or accounts.

**Benefits**:

- As a Customer Support Executive, you will benefit from hybrid working. You will need to live within a commutable distance to travel into the office in Leicester, one day per week.
- 25 days holiday + bank holidays.
- Company Laptop and Phone.

**Responsibilities of the Customer support Executive**:

- Working to targeted ticket closures per day (30 minimum).
- Responding to customer queries.
- Managing information on the system and ensuring accuracy.
- Escalate issues internally when required.
- Keep up to date with software changes.
- Be aware of ticket trends and reoccurring significant issues.
- Meet performance KPI’s.
- Previous experience in a customer facing role where you have provided some sort of technical support to people.
- Strong verbal and written communication skills.
- Ability to understand technical problems and explain them using non-technical language.
- Customer service skills.
- Excellent telephone manner.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Leicester, LE19 1SA (required)

Ability to Relocate:

- Leicester, LE19 1SA: Relocate before starting work (required)

Work Location: Hybrid remote in Leicester, LE19 1SA

Reference ID: MCLEI



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