Night Porter

**Job Ref**:BES5161

**Branch**:Stonefield Castle Hotel

**Location**:Stonefield Castle, Tarbert

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Five nights out of seven 2300 to 0730

**Hours per week**:40

**Posted date**:23/03/2024

**Closing date**:02/05/2024

Bespoke BenefitsWhat’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

**Requirements**:
As a Night Porter you will be expected to
- Have a visible presence within the hotel to ensure that all guest request and queries are responded to promptly and effectively. This will include checking guests in and out of the hotel and answering telephone enquiries.
- Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
- To assist in of the food and beverage department during your shift which will include preparation and delivery of room service menu, breakfast set up and beverage service.
- Complete statutory fire and security checks and in the unlikely event carry out the role of fire marshal in the event of evacuation.
- Complete daily hand over procedures in an efficient and responsible manner.
- Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
- Complete daily cleaning tasks

We are looking for someone who is able to work between the hours of 11pm and 7.30am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

The ideal person will have at least 1 years’ experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

- To complete statutory fire and security checks.
- To provide room service, preparing and serving food to Company standards.
- Complete daily hand over procedures in an efficient and responsible manner.
- Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.

Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

**About Us**

Stonefield Castle, built in 1837, is a beautiful example of Scottish baronial architecture. The Castle retains most of its original character with spectacular exterior cornice's and mouldings. The interior also contains a variety of its original features from wood panelling to ornate ceilings and marble fireplaces.

Here at Stonefield Castle our surroundings are on a par with the Castle itself with 60 acres of spectacular woodland gardens and the shores of Loch Fyne enveloping us. We are also based just two miles from one of the most attractive villages on the Mull of Kintyre peninsula, the picturesque fishing village of Tarbert.

Inside we have 38 en suite bedrooms which have each been individually and elegantly decorated, some featuring breath-taking