Flight Coordinator
3 weeks ago
**JOB PURPOSE**
The Flight Coordinator coordinates air related operations for MSC Cruises guests, allocates flights, manages air inventories, ticketing, and provides support throughout the booking process both internally and externally. The role is furthermore responsible for the loading of the air allocations, both blocks and FIT flying and liaise with airlines to share the air passenger’s information.
**KEY ACCOUNTABILITIES**
- Manages load allocations for new season and manages accordingly (increases / releases according to trends, cabins availability, targets.)
- Allocates flights for all fly/cruise passengers as requested
- Books flights on individual basis (outside allocation) and calculates any applicable supplements
- Actions any schedule changes (accepting if suitable, or arranges suitable alternatives).
- Builds fares and ticket group allocations.
- Enters API’s (air passenger info) as requested (i.e. passport numbers, expiry dates, dates of birth and nationality).
- Claims back taxes or fares on unused tickets.
- Sends the Sales report daily after ticketing for the Head Office Tour Operating and accounts.
- Provides support for Reservations and other departments related to flight availability, deviations, feeders to be requested, cancellation fees etc.
- Updates daily Flight Availability file to show a real picture for Reservations and other departments.
- Updates the Flight Inventory report weekly.
**QUALIFICATIONS (skills, competencies, experience)**
- Minimum of 3 years experience in Flights, Ticketing & CRS, preferable experience with tour operations/airline reservations
- Solid experience using GDS systems including Amadeus
- Good customer service skills
- Confident user of Excel
- Ability to plan, prioritise and organise work load, ability to work under pressure when required.
**VISA REQUIREMENTS (if any)**
Full Right to Work in the UK required
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- UXBRIDGE: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
