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Property Manager

4 months ago

Luton, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Property Manager**

Pinnacle Group are looking for an experienced, knowledgeable and enthusiastic Property Manager to oversee the day to day running of a retirement housing scheme based in Luton.

The Scheme Manager will be responsible for the day-to-day running of Sir Herbert Janes Village and its residents. You will be the first point of contact for customers and stakeholders.

This will be a temporary assignment for around 3 months but is highly likely to last longer.

**Duties**
- To make regular contact with all residents, normally by making a personal visit to check on their welfare and address any concerns
- To respond to residents’ emergency alarm calls, assisting them in cases of illness or accident, by contacting the appropriate emergency services, doctors, etc. and informing their next of kin/contact person as soon as possible.
- To welcome and introduce new tenants to the scheme, explaining the layout and facilities of the scheme, fire alarms and fire action procedure etc. and generally helping them to settle into their new environment.
- To assess the needs of and any risks for new tenants and to agree individual outcomes, documented in a written Needs and risk assessment. To review the Plan with the resident at least every 6 months or sooner if the circumstances or the resident so requires.
- Where appropriate, to arrange for other agencies e.g. Adult Social Services, Health authorities, local community groups to provide services and support for residents, and to monitor the effectiveness of these services
- To assist and advise residents on the security of their home and the building in general, to promote their personal safety. To ensure residents are aware of health & safety issues, including the operation ofthe Emergency and fire alarm systems and procedures
- To advise residents on rent and service charges, etc., to offer advice on claiming
- welfare benefits, allowances etc. and to monitor the progress and outcomes of any claims,
- to enable tenants to maintain their tenancies.
- To assist residents with arranging medical or hospital appointments etc. to promote their well-being
- Where requested, to report any repairs to tenants’ properties and monitor progress and the quality of the works to ensure tenant satisfaction
- To arrange translation and advocacy services where appropriate to enable residents to maintain control over their own affairs
- To advise and support relatives in the event of the death of a tenant, or their move to e.g. residential care

**Skills Required**:

- Professionally presented
- Property/scheme management experience
- Ability to resolve complaints effectively and within procedures
- Can do attitude
- Strong communication skills
- Strong organizational skills
- Strong timekeeping skills
- Ability to work as an individual and part of a team
- Flexible approach
- Friendly and helpful, polite and courteous