Food and Beverage Supervisor

6 months ago

Newcastle upon Tyne, United Kingdom Vermont Hotel Full time

As a Food and Beverage Supervisor you’ll be at the heart of our busy Food and Beverage department where no two days are ever the same. Being in a customer-facing role means being on show: we want you to look smart and exude confidence, so our guests feel they’re in safe hands
It’s a great role for meeting people, so good communication skills and a genuine interest in guest conversation will help to boost your job satisfaction

Implement the consistent delivery of superior customer service

Ensure that the department creates a professional impression to customers and team members

Welcome and greet our guests and provide excellent guest service by understanding the needs of the guest and acting on these needs promptly, effectively and with confidence

Work within the team on duty to ensure that all company standards are met. Your responsibility is to ensure that each guest has a problem free visit without any issues so they can relax and enjoy their time with us

Responsibility must be taken for any problems or queries that arise during your shift, to either resolve them yourself or seek assistance from the Manager on duty
Go out of your way to help our customers and colleagues alike
Have the ability to work as a team and work in a fast paced, exciting environment

Ensure that the bar and service areas are always clean and tidy

In both areas you must ensure that standards of presentation and service are always maintained

Whilst serving at functions or in the restaurant/lounge you will be required to serve, clear and reset the tables depending on the needs of the event, whilst on the bar you will serve beverages

Prepare and serve drinks to our high standards, and highlight promotions to guests

Set up your bar - stock up on all the supplies you’ll need, manage your inventory and make sure all your equipment works

Change beer barrels

Look after your bar - keep it clean and tidy and make sure the alcohol is always secure

Handle cash and credit transactions

Be confident and self-motivated, demonstrate a passionate commitment to the business

Be able to communicate well with people of all levels

Look smart - wear your uniform with pride

Be ready to jump into other ad-hoc duties when your colleagues need your help

Always follow our safety procedures

You’ll need to be flexible in terms of the hours you work

Ensuring that correct staffing levels are maintained across assigned departments

Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers according to the needs of the business

Train colleagues to make sure they deliver with compliance and to the standards we expect

Drive health and safety compliance throughout the hotel

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- F&B Supervisor: 1 year (required)

Work Location: In person

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