Administrator

1 month ago

West Sussex, United Kingdom Barker Ross Group Full time

**Job Title**:

- Administrator**Contract Type**:

- Temporary**Location**:

- Brighton - West Sussex**Industry**:

- NHS**Contact Name**:

- Rachel Jones-
**Contact Phone**:

- 01522 551910**Salary**:
**Date Published**:

- 04-Dec-2023- Our NHS client based in Brighton has an exciting opportunity for 3 Administrators to join their Endoscopy Bookings Team as soon as possible.
- The role is due to start as soon as possible and is currently estimated to last for 4 to 6 months, with the possibility of an extension.- The Main Tasks will be to book outpatient appointments and collaboratively work with Clinicians.
- Responsibilities include:
- To register new patient referrals and send for clinical triage in order for the urgency of the appointment can be highlighted by a clinician
- To index referrals in the Trust referral management system so that the correct clinician can review the referral
- To update patient demographic in the Trust patient administration system at the point of referral registration
- To book, amend and cancel outpatient appointments for patients via the telephone to confirm these details by letter using the patient administration system
- To work to targets and objectives, managing workload or telephone calls, booking of appointments, dealing with queries, data management and general daily duties
- To respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients where English is not there first language
- To provide and receive complex and sensitive information to and from patients about their appointment and give explanations and instructions clearly and concisely where barriers to communication may exist
- To raise and escalate any questions where you do not have the solution for the patient so that this can be investigated to ensure that there is no delay to patient treatment
- To follow the patient access policy when booking and amending patient appoints and to always book patients in order, by waiting time and by clinical urgency
- To ensure that the correct appointment type is booked. For example, the correct procedure with the correct Endoscopist in accordance with Department policy and schedule
- To organise hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation
- To initiate and arrange blood tests prior to certain procedures
- To update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referral
- To answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained
- To cancel clinics in line with Trust policy, ensuring the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another date
- To ensure the correct recording of cancellation reason and input into the appropriate system, ensuring that all updates are recorded in the referral comments
- To book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible.
- To ensure the appropriate preparation (prescription medication) and instructions are issued to the patients prior to procedure
- To update patient demographics on the Trust patient administration system at time of booking if there has been a change
- To ensure that text message confirmations are sent when making or amending appointments
- To work under pressure, maintaining the ability to multi-task whilst dealing with complex and sometimes emotional situations, such as cancelling patient appointments at short notice
- To problem solve and escalate any issues and record all information accurately
- To always maintain professionalism when dealing with patient’s and colleague, ensuring that the expected standards at work are maintained
- Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required in order that support/assistance can be arranged
- Undertake any other duties that are required in line with the job holder’s grade, experience and job title
- #INDBRF

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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