Customer Service Advisor

4 weeks ago


Glasgow, United Kingdom Appcastenterprise Full time

**Customer Service Advisor - Healthcare Insurance**

**What will we offer you?**
- Opportunity to work for a leading brand
- A competitive salary of £19,760 per annum
- Bonus opportunity of up to £2,000 per annum
- Opportunities for internal courses and learning to support your development
- Internal career progression
- Permanent contract
- Option to work from home

If you are a customer service superstar and pride yourself on going the extra mile, we would LOVE to hear from you

**Is this role right for you?**

We have a fantastic opportunity to work for our Insurance and Health provider.Our client’s customers count on us to be there when they need our support. When contacting us via the telephone they are often poorly and may be going through a challenging andemotional time in their lives and need to speak to us about their private medical insurance cover. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.This is a fast paced environmentwhere every customer counts.
- **Contract**: Permanent
- **Hours of Work: **40 hours per week. 8am to 7pm Mon to Fri and 9-1pm Sat
- **Weekend Working**: 1 in 3 weekends
- **Training: **3 weeks, 9:00am to 6:00 pm
- **Salary**: £19,760 basic & opportunity for bonus
- **Location**: Work from home or our stunning City Park office in Glasgow
- **Background Checks Required including Adverse Financial Checks & Criminal Record Check**

**About You / Your Responsibilities**
- You must be passionate about providing the highest level of service & empathy in challenging times
- Use all of your previous experience to tailor your communication with your customers’ needs at the forefront of your mind
- Be confident in using multiple systems; following algorithms & making accurate decisions to determine next steps for your customer
- Be determined to take ownership and provide first contact resolution whilst working towards your daily/weekly/monthly performance measures
- After completing our world class accredited training, you should be someone who takes pride in achieving & exceeding performance measures & supporting customers through emotional situations
- Strong IT skills are a must
- Strong communication and empathy skills



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