Facilities Supervisor

3 weeks ago

Birmingham, United Kingdom Birmingham City University Full time

The Estates and Facilities department is looking to appoint Facilities Supervisors, based at the Birmingham City Centre Campus. You will operate under the Assistant Facilities Manager and supervise a team of building assistants. Must be professional, with a flexible, committed and enthusiastic approach to customer service and facilities management whilst demonstrating the University's core values.

Key responsibilities of the role include activities which focus on:

- Provide facilities services for buildings on the University Estate and supervise a team of building assistants.
- Services include waste removal, recycling, front-line repairs and fault reporting, room layouts, light replacements, lock maintenance, deliveries and responding to site emergencies.
- Provide general front-line soft facilities services generated through the FM helpdesk allocated jobs and work schedules.
- Daily, weekly and monthly audit building and environmental checks by completing a monthly inspection sheet that reflects health, safety and environmental
- Carry out weekly fire bell tests, checks and record information
- Attend all Operational Meetings and Health and Safety Meetings
- Ensure that the layout of furniture in teaching spaces, exam rooms and events meet requirements including checking equipment, maintenance and resolving any issues
- Deal with frontline repairs including toilet blockages, water leaks, heating system and lighting failures and assist with incidents or emergencies
- Report repairs/maintenance issues through the Helpdesk system and follow up and feedback to customers accordingly
- Assist with faculty and student events such as Open Days (some weekends) and work in partnership with other key operational staff.

To be successful in this role you should have experience working in a similar customer-facing environment, be able to undertake a wide range of tasks and be able to work under pressure and to deadlines. Effective communication and team working are key within this role to provide excellent customer service at all times.

A knowledge of building issues and repairs would be desirable as part of your role will be undertaking a ‘first response’ to reactive jobs across the campus.

You will also need to be able to write clearly and concisely and be familiar with using Microsoft Office such as Outlook. Previously working from an FM helpdesk and a PDA (Handheld Device) would be desirable. Knowledge of health, safety, environmental best practices and compliance is essential for this role.
- Good level of general education including English and Maths.
- Experience in a similar facilities role which includes the experience of supervising a small team.
- Experience in roles requiring high levels of customer service.
- Relevant vocational qualifications, training or equivalent experience in manual handling, ladder training, fire evacuations, COSHH and similar.
- Good general understanding of health and safety requirements relevant to the role.
- Good communication and interpersonal skills with the ability to interact positively with a broad range of people at all levels
- Good problem-solving skills with the ability to respond sensibly to unexpected events, prioritise effectively and plan own work and that of the team.

Birmingham City University has the drive and ambition to be a leading seat of teaching and research excellence. We are passionate about providing our learners with a transformational journey, enabled by an exceptional and supportive academic community.

With around 26,900 students from 100 countries, Birmingham City University is a large and diverse learning community. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance all support our graduates’ future employability.

We're investing £340 million in our estate, including a major expansion of our City Centre Campus at Eastside, providing students with an enviable range of facilities

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other.

**Job Types**: Permanent, Full-time

**Salary**: £22,369.00-£24,313.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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