Front of House Security Officer
3 weeks ago
Do you have a 5-star flair in hospitality Are you passionate about service?
Do you want to work for a company that appreciates what you do? If so, we are looking for you
Who are we? We are a top security company in London, and we are recruiting for 5* Front of House Security Officer to cover receptions and corporate buildings. Our standards are high, but your future will be rewarded
**Information**:
- Position**:Front of House Security Officer**:
- Location**: Central London (EC4Y)**:
- Pay Rate**:£13.00 per hour**:
- Hours**:60 hours per week**:
- Shifts**:Monday - Friday (07:00 -19:00)**
**Job Role / Requirements**:
- SIA licence required
- Experience in high end corporate front of house, corporate security, or concierge services
- Must be flexible and have the flexibility to change shifts due to operational needs
- Ideally to understand a visitor management system
- Excellent written and verbal communication skills as well as customer service
- Must have an excellent command of English Language
- Reliable, Responsible and Punctual
- A friendly, professional, courteous, and outgoing character
- To always take pride in your appearance, ensuring immaculate presentation
- Flexible in the approach to daily duties and additional events when held on site.
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
**Job Summary**:
- Meeting and greeting clients in reception, providing a warm 5-star greeting, ensuring clients receive VIP treatment.
- Front of House staff needed to be the part of the team that is the face of the companies we represent.
- To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
- To ensure that all business needs are met, and that the company’s reputation is enhanced through the provision of exemplary reception, bookings, and concierge services.
- To be articulate and well informed and to ensure that clients and visitors’ needs pre-empted, met, and exceeded.
***Duties & Responsibilities**:
- To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is always provided, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations
- The role includes you to meet and greet clients, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5-star greeting, ensuring clients receive VIP treatment.
- To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely manner
- To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
- To communicate regularly with the Reception Services Manager with any new and important issues that may arise
- To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
- To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departments
- To actively complete all departmental check lists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
- To embrace our vision by working “outside the box” and clearing rooms, assisting in catering services as required and ensuring an all-round 5* service
- To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions
- To maintain and actively utilise a portfolio of information to assist with client queries, such as transport, restaurants, and shops
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
- To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions
- To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
- To assist in any other reasonable duties as required
**Benefits**:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Secu
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