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Multi Skilled Customer Care Operative

5 months ago

Lytham St Annes, United Kingdom JONES HOMES Full time

**Experienced Multi Skilled Customer Care Technician Vacancy**
Covering sites across the Lancashire region (which includes South Cumbria)

**About Us**
We are Jones Homes, one of the nation’s leading independent home builders. Part of the successful, family-run Emerson Group, we have been creating beautiful new homes in exceptional residential locations since 1959.

Currently, we are building more than 500 homes a year in the UK and offer an impressive portfolio of apartments, mews and townhouses, as well as spacious semi-detached and detached homes.

We have built an enviable reputation for delivering outstanding services and have an in-house Gold Award rating for customer satisfaction. We’ve also received a number of prestigious accolades over the years for the properties we build, the design and landscaping of our developments and our talented team.

**The Benefits**:

- Competitive salary
- Company van & fuel card
- All tools and materials supplied

**The Role**
As our Customer Care Technician, you will rectify defects reported by purchasers within the Jones Homes and NHBC warranty periods, and continue the company’s commitment to the customer journey.

This role would suit someone who has previously worked in a similar role or an experienced multi-skilled tradesperson who is accomplished and able to produce a quality finish when undertaking various tasks ensuring our purchasers receive high levels of service and satisfaction.

Key activities/responsibilities:

- Attend appointments as scheduled by the Customer Care Team
- Undertake a broad range of repairs
- Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
- Manage customer expectations
- Manage materials in preparation for visits
- Ensure customer homes are adequately protected prior to commencing works
- Maintain a safe working environment
- Communicate with the Site Office and Customer Care Team at HQ to update, report delays, and advise if specific parts may require ordering to complete a successful repair
- Escalate/report difficulties as a matter of priority to the Customer Care Manager
- Feedback patterns of design/specification issues to Customer Care Manager
- Maintain a clean, tidy and organised van

**About You**
To join us as our Customer Care Technician, you will need:

- Experience in a similar role or domestic/social housing
- Driving Licence
- Experience in the following trades, Joinery, Plumbing, Tiling, General Decorating, Plaster Patching, Mastic Sealing
- General knowledge of construction
- Good planning and organisational skills
- A polite, tactful and assertive attitude
- Patience and calmness under pressure
- Excellent communication skills
- Good team working skills
- Flexible and adaptable to changing requirements

Working hours: Monday - Friday, 8 am - 5:00 pm

No Employment Agencies please.

Jones Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Lytham St. Annes, Lancashire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer care: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person