Administrator

3 weeks ago


Leeds, United Kingdom Manpower Full time

Administrator

Pay rate: £11 per hour
Duration: 1 year
Working hours: 40 hours Full time (Mon - Fri 8.30-5.00- and 30 min lunch or Mon - Fri 8.00 - 5.00 and 1 hour lunch) - on site parking available

Our client delivers the sustainable and innovative solutions that the customers, communities - and the planet - are increasingly relying on.
As experts in making coatings, chances are you're only ever a few meters from one of their products. Active in over 150 countries, they've set their sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company,which has been inventing the future for more than two centuries.

Responsibilities include -- Taking calls on the front line from customers
- Liaising in a professional manner with both domestic and commercial customers
- Taking gas orders via telephone while logging details on an in house computer system
- Multi-tasking and time/task management
- Handling and resolving customer queries and complaints in a courteous and professional manner
- Maintaining positive relationships with ongoing customers and ensuring they are happy with the service that we are providing
- Setting up direct debit agreements
- Credit management and debt collection for both commercial and domestic customers
- General administration.
- Have an excellent customer focus and experience in a customer advisory role in an office environment
- Have a pleasant, clear, and professional telephone manner
- Possess good business administration skills
- Have the ability to multi-task and manage a busy and varied workload
- Be proficient with IT and computer systems Be assertive during training and be quick to learn
- Be punctual, reliable, hard-working and honest.
- Good work ethic
- Customer service experience
- IT literate
- Polite and professional telephone manner


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