Centre Administrator

1 month ago


Leicester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The role of Administrator is pivotal to the success of the Centre Management operation as this person will act as the front of house for the management suite and will need to ensure that they build and maintain the relationship between customer (tenants), visitors, contractors and the centre management. The successful applicant will have experience of working in an office environment, and be well practiced in dealing with clients both over the telephone and in face-to-face situations.

**Key Responsibilities**

**Main Duties**
- Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
- Deal with all ad hoc general enquiries and build and maintain the relationship between customer (tenants), contractors, visitors and centre management.
- Ensure that all visitors sign in and out of the property and that visitor’s passes are administered correctly.
- Day to day management of office environment including access control to CCTV control room, meeting rooms and centre management office
- As a direct employee of Savills Management Resources, you will be expected to work weekends on a 5 week rolling weekend rota with the Centre Manager and Operations manager being the Savills main point of contact for customers (tenants) and visitors.
- In conjunction with the Centre manager and Marketing manager, demonstrate proactive responses to all Customer (tenant) enquiries including written and verbal communication, tenant liaison, data collection and general administration.
- Assist Operations manager as required in the management of third party contractors, ensuring centre resources are deployed effectively and that services delivered are to the highest standard. This will include the overall operation of the office space and it’s surrounding environment, ensuring the first point of contact for all visitors is a pleasant and professional experience.
- Work alongside Operations manager to monitor and maintain compliance records on the online H&S platform Datastation.
- Manage the permit inbox and collate all of the necessary paperwork so that the Operations Manager can agree access.
- Raise purchase orders alongside all key members of the management team and to assist with the service delivery requirements.
- Support operations team in the updating and raising of jobs via the online E Log Books system.
- Assist the Centre Manager and Operations Manager in the drafting and managing the Service Charge Budget and Expenditure.

**Secondary Responsibilities**
- Ensure incoming and outgoing post is dealt with in the correct manner.
- Undertake ad hoc additional administrative duties such as filing, faxing, photocopying.
- Assist centre manager in maintaining a comprehensive filing system for all Customer (tenant) information, compliance data and system data i.e. ANPR, VMS etc.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

**Skills, Knowledge and Experience**
- Microsoft Office
- Experience of using third party platforms to monitor expenditure and compliance
- Health and Safety basic level
- Customer service and experience

Working Hours - Full Time

Salary - £30,000

Please see our Benefits Booklet for more information.



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