Administrator - Physiotherapy

3 weeks ago

Macclesfield, United Kingdom Spire Healthcare Full time

**Physiotherapy Administrator | Macclesfield | Full time | Permanent | 37.5 hrs per week | £22,386 per annum**

Spire Regency Hospital, Macclesfield are looking for a Physio Administrator to join their team on a full time and permanent basis.

Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.
- As Physio Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department. _

**Working Hours**:Monday to Friday 9 am to 5pm

**Contract Type**:Permanent

**Duties and responsibilities**
- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)
- Managing the Patient Discharge process and follow up Patient Satisfaction surveys
- Provide general administrative support to the Head of Department and Lead Physiotherapists
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

**Who we're looking for**
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- IT literate and a competent user of the MS Office suite of products
- Able to work under pressure and to tight deadlines, with good organisational skills

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Private medical insurance
- Life assurance
- Access to Blue Light Card discounts
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _

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