Control Group Clerk
4 months ago
Join our dynamic team as a QuickSTAT Control Group Clerk Your role involves meticulously handling and overseeing all QuickSTAT operational activities, ensuring strict compliance with company policies. The night shift schedule is 4 on 4 off, starting from 18:30 to 06:00.
** Your Role **:You'll be the guardian of live network activities, guaranteeing adherence to agreed rate structures and pricing policies. Collaborate closely with Customer Service and Sales to elevate client satisfaction to new heights. If you're passionate about precision, policy compliance, and client-centric operations, this role is tailor-made for you
** Your Responsibilities**:
- Uphold and ensure the functionality of QuickSTAT Operations, aligning consistently with established procedures to maintain compliance.
- Demonstrate a consistently professional demeanor with all staff, actively implementing and upholding company policies at all times.
- Adhere rigorously to company policies, consistently aligning actions and decisions with the established guidelines.
- Oversee and evaluate existing Quality Control procedures to ensure their compliance and effectiveness.
- Promptly report any identified ineffective procedures to the relevant Department Manager for resolution.
- Collaborate closely with Department Managers and Supervisors to address QuickSTAT-specific requirements.
Engage in daily monitoring of QuickSTAT activities within the LHR Operations group (Warehouse / Transport / Imports / Exports).
- Work collaboratively within the LHR Control Tower team, contributing to daily operations and fostering the development and implementation of customer-centric operational policies and procedures.
**Your Skills and Experiences**:
- Specialist (Biopharm) Courier Operations Experience.
- Customer Service Experience.
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
- Excellent understanding of World Geography.
- Teamwork skills and strong self-motivation ability.
- Ability to work successfully under pressure.
- Excellent time management skills.
- Good computer skills, Word / Excel / PowerPoint essential.
**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**About Kuehne+Nagel***
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Lauren Baker
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