Retail Customer Services Advisor

4 weeks ago

Milton Keynes, United Kingdom Manpower Full time

**Retail Customer Services Advisor**

**ROLE RESPONSIBILITIES**

This role is responsible for processing a range of administration tasks that is generated from our customers through our call centres. The queues and processes that you would be required to work are high volumes and have required turnaround times.

To make this happen, we need great communicators who can combine great personalised customer service with a sharp attention to detail.

You must be comfortable with talking on the phone and making outbound calls to our customers with a huge desire to deliver a consistent and excellent level of service to your customers, this creates a one and done culture and ensures we get it right firsttime for customers.

**About the role**
- Being adaptable to switch across different processes as there will be a requirement for this
- Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
- Maintaining an understanding of FCA regulations
- Taking responsibility for ensuring that excellent customer service is delivered at all times
- Close liaison with other Customer Operations staff e.g. New Business, Collections.

**About you**
- Full PC literacy essential
- Excellent written and spoken communication capabilities
- Previous customer service centre, call centre or finance company experience is desirable
- An understanding of the Data Protection Act and Consumer Credit Act is desirable
- Outstanding written and verbal communication skills
- Excellent attention to detail
- Ability to learn new systems and processes
- Excellent attention to detail
- Strong customer service focus essential and a customer friendly manner at all times

**Hours**

The working hours are between 0800 - 1800hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance. Shifts can vary between those hours 8 hours a day 35 hours a week, typical Shift times could be:

- 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

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