Customer Relationship Advisor

3 weeks ago

Dorchester, United Kingdom Howards Motor Group Full time

Date Added:
**02 February 2024**

**Location**:
**Hyundai Dorchester**
**Peugeot Dorchester**

**Salary**:
**£23334 gross per annum plus bonus opportunities
Closing Date:
**16 February 2024**

Contract Type:
**Full Time and Permanent**

Job Reference:
**If you have a passion for providing excellence in everything you do, then we can provide you with the skills, knowledge and experience to be successful**

**We are looking for enthusiastic and motivated individuals who wish to either start or progress their careers in the sales arena. Under supervision you will be coached and mentored to become a valuable member of our Sales Team at Howards Peugeot/Hyundai, Dorchester.**

**This is a training role and, once complete, you will become a Customer Relationship Manager in Sales. Your basic pay will increase accordingly, along with your ability to sell professionally.**

**After training and as a Member of the Sales Team, your key duties will include;**
- To sell an agreed number of new, used cars vehicles, plus F&I, extended warranties and accessories, using the approved Howards Sales Process and product knowledge.
- Provide a knowledgeable, courteous, responsive, and efficient service personifying the brand.
- Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond.
- Advise clients on finance, insurance and other products upselling where appropriate.
- To continually update and maintain knowledge of the brands products and services to ensure customers receive the very best service.
- To build, manage and maintain a list of viable prospects by maximising all sales leads and tools such as the existing customer database, advert responses, showroom walk-ins and customer referrals etc.
- Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle.

**Person Requirements**
- You will need to be, target-driven and **Customer focussed**, ideally with some sales experience in a retail environment.
- Possess excellent customer facing skills with the ability to communicate at all levels. You will be competent in negotiating and closing sales whilst maintaining an excellent customer experience.
- Well-presented and able to engage and build positive relationships with existing and potential customers.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Demonstrate a passion for the industry and ability to successfully enthuse/motivate others (customers and colleagues).
- Results focused, you will be resilient to manage customer objections and to learn from feedback.
- Honest with high levels of integrity.
- Valid Driving Licence.

**What we offer in return**
- Basic Salary plus a generous commission scheme
- Discounted MOT & Service costs
- Enhanced Holiday Allowance - _Increasing with service and with an additional day for your birthday_
- Employee Long Service Recognition Scheme
- Pension Scheme with a well known and established provider
- Life Assurance Scheme
- On-going Group training
- Great career opportunities

**How to apply**

Please click through on the link below to upload your CV

**_Closing Date & Interviews_**
- The closing date will be midnight on 16 February, 2024._

We are an Equal Opportunity employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.

**NO AGENCIES PLEASE.

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